One of my best ideas was to use Excel, not compete with it. Users will come with detailed requests for the exact reports they want. You can try to provide what users ask for. Inevitably they will change their mind, or the report lovingly described by someone's manager won't be what that person wants, or a million variations on this theme. This will generate an endless stream of requests as people try to get you to tweak what is being provided into their exact desire. Alternately you can make the data from your system directly accessible in Excel, and encourage people create the exact reports they want themselves in an interface they are comfortable with. Now all that you need to do is provide raw data, appropriately aggregated, and you're no longer a bottleneck. Giving people what they want rather than what the initially ask for makes for happier users.
Luckily it is easy to integrate with Excel. What you need is a way for users to design a web-based report which provides the raw data they want, and make it available with a short URL (less than 50 characters). Now a user can open up a new Excel workbook, then choose Data, Import External Data, then New Web Query. This pops open a browser. The user puts in their short URL, and the browser loads it. The user can then click on the HTML table that they want, save the web query, and Excel will run it again then fill a spreadsheet with the data in that table. Now a complex set of spreadsheets can be built off of that data, and every time they refresh it will re-run the report and get fresh data.
That's the user experience. Behind the scenes the developer needs to do several things to make this work.
- Provide users a way to save the parameters of a given report, and create a named report. The raw parameters will tend to be too long to be saved properly. When users access this named report you must not issue a redirect. If you do a redirect it will work initially, but Excel internally remembers the redirected location. Which means that if the user tweaks the saved report, the Excel spreadsheet won't notice the tweak.
- In your HTML give an unambiguous ID attribute to the table with the data. Excel will use this ID to locate the data. Otherwise it will try to analyze the structure of the HTML, and that will break easily when the report changes.
- Have a way to easily specify relative dates. People frequently want reports that run to the present, run for last month, and so on. If they only had fixed dropdowns when they set up the report then the Excel spreadsheets they get won't update to what they want it to be. I solved this problem by providing an optional text field that I passed to Perl's Date::Manip to parse. (I actually improved the date parsing slightly for my purposes, but that was the base.)
Moving on, my philosophy about reports is that 1 report that can be tweaked in 100 ways is more flexible and powerful than 10 reports that can be tweaked in 10 ways each. Similarly when given a one-off reporting request, it is better to find a way to add something to an existing report to make it capable of handling that request than to do the one-off request. That is because if someone wants that feature once, someone else is likely to want it again. And there is something really satisfying about receiving the second request and being able to say, "I've already built that, here let me show you..."
Of course the challenge is converting that philosophy into action. How exactly do you go about building a flexible report that can be tweaked in many ways?
My strategy was to look at each report as an array of SQL statements. All statements before the last would create temporary tables. The last query would return the data set that I would display. Thus if I needed to pull in extra information - for instance I needed to segment data by whether a given promotion was run - when building the array I could dynamically insert a query to fetch that particular piece of information, and then pass it through all of the tables.
This strategy naturally leads to two useful features. The first is that you can add the exact SQL statements used to generate the report in an HTML comment. This is very useful for auditing purposes. The second is that you can add the feature of having a dropdown box listing the temporary tables that will be created, and allow the report to run to that point then display those intermediate results. This is helpful when debugging. And not just for the reporting engineer - it was very useful for me when the accounting department was able to come to me and say, "This report, at this step, is missing these invoices."
This strategy, of course, requires being able to create definitions for temporary tables on the fly. Most databases provide that. Whether you are in MySQL, PostgreSQL, MS SQL, Sybase, etc you have exactly the right kind of temporary table available. The glaring exception is Oracle. There are a couple of workarounds available with Oracle. I've tried automatically building queries with large subqueries. It kind of works, however the result is unreadable by end users, you can't easily display intermediate results, and I miss the ability to control execution plans by creating temporary tables and adding appropriate indexes on the fly before moving on.
The other requirement of this strategy is that your SQL statements can be customized by the addition of an arbitrary list of extra fields, join conditions, etc. I wrote more reports than I care to admit before I realized that the best way to do this is to use a templating system to build your SQL. Now that I have used templates to dynamically generate SQL statements, I wouldn't want to go back. I used Perl's Template Toolkit for that purpose. Again I tweaked it substantially for my purposes. But many different templating systems could work well.
Moving on, let's look at how I organized things under the hood.
Obviously I needed complex forms with lots of checkboxes, input boxes, dropdowns, and the like. I chose to make each form control into an object that knew how to find its data out of the form parameters, do validation, write out its HTML, and pass information on itself to the templates. Some of the objects had SQL statements attached so that I didn't have to duplicate logic between reports.
There are endless arguments in software circles about separating presentation from content. In some circles mixing content and presentation as these objects did is anathema. In general web development I would not be inclined to move the HTML for form elements into what is basically a model object. However in this case it worked out very well. The form is so directly tied to the action of the report that it wouldn't make sense to have different people work on the two. These reports were for internal use, and so functionality mattered more than aesthetics. And as a practical matter this choice made the addition of options to forms extremely easy.
And, of course, I needed to have a way to coordinate everything. I did that with a report object. The report class had methods to create each kind of form object. It had a method to be displayed. When displayed it would show all of the form elements, check whether the report should be generated, if so it would run all of the queries, and display the report, and (of course), it would append necessary documentation.
With all of these pieces the code for a trivial report could look something like this:
use Report;
my $report = Report->new();
$report->add_textbox(
name => "user",
label => "Who is this for?",
);
$report->add_textbox_number(
name => "age",
label => "How old are you?",
);
my @queries;
push @queries, {
temp_table => "results",
sql => qq{SELECT :user as "User", [% age %] as "Age", current_date as "Today"},
args => {
user => $report->user,
},
};
$report->display(
title => "My Report",
queries => \@queries,
doc => qq{
<ul>
<li> <i>User:</i> The user this report was generated for.</li>
<li> <i>Age:</i> Their reported age.</li>
<li> <i>Today:&t;/i> The current date.</li>
</ul>
},
);
Now this report isn't very impressive. Also passing the age into the SQL as a template variable is poor style. (I did that just to show what the templating looked like.) But if you changed this to having a dozen form controls tweaking a data processing step with a half-dozen queries then you could have a very powerful and flexible report. Add in a few more reports, the ability to combine independent options, and the ability for users to build on top of this in Excel, and you wind up with a surprisingly powerful and flexible reporting system.
